Refund policy

Last updated: 1 October 2026

We want you to be happy with your order. This policy explains how to return a product, cancel an order or subscription, and get a refund. It does not affect your legal rights as a consumer.

1. Changed your mind? Unopened products

You can cancel your order for any reason within 14 days of the day you receive it.

Because our products are food supplements, we can only accept change-of-mind returns if the product is unopened, with its seal intact. For health and hygiene reasons, the right to cancel does not apply once the seal has been broken.

If you cancel:

  • please send the product back within 14 days of telling us you want to cancel
  • you will need to pay the cost of returning it, and we recommend using a tracked service
  • we will refund the price you paid plus the standard delivery charge for your original order

2. Faulty, damaged or incorrect items

If your order arrives damaged, is faulty, or isn't what you ordered, please contact us as soon as possible with your order number and, if you can, a photo.

  • If you tell us within 30 days of delivery, you are entitled to a full refund.
  • After 30 days, we will offer a replacement, or a refund if a replacement isn't possible.
  • We will cover any return postage. In many cases we won't need the item back at all.

This applies whether or not the product has been opened.

3. Subscriptions

You can cancel your subscription at any time before your next payment is taken. There is no cancellation fee and no minimum term. You can cancel through your account on our website or by emailing us.

If a subscription order has already been sent, sections 1 and 2 of this policy apply to it in the usual way.

4. How to return an item or cancel an order

Email us at chris@boldbilly.co.uk with:

  • your order number
  • the item(s) you'd like to return
  • the reason, if it's faulty, damaged or incorrect

We'll reply with the returns address and any instructions. Please don't send items back without contacting us first, as we may not be able to match them to your order. You don't need to use any particular form: a clear email is enough.

5. Refunds

Once we've received your return, or you've given us evidence that you've sent it back, we'll process your refund within 14 days. For faulty or damaged items where we don't need the product back, we'll refund you within 14 days of agreeing the refund.

Refunds are made to your original payment method. Depending on your bank, it may take a few more days to appear in your account.

If a returned product has been opened or used and it wasn't faulty, we may not be able to refund it, or we may reduce the refund to reflect its condition.

6. Your legal rights

This policy is in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in it affects those rights.

7. Contact us

BoldBilly Ltd
Email: chris@boldbilly.co.uk