Terms of service

Last updated: 1 October 2026

Please read these terms carefully before placing an order. They explain who we are, how we sell our products to you, and what to do if there is a problem. By placing an order, you agree to these terms. They do not affect your legal rights as a consumer.

1. About us

This website, boldbilly.co.uk, is operated by BoldBilly Ltd, a company registered in England and Wales (company number 17490615), with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom ("BoldBilly", "we", "us"). You can contact us at chris@boldbilly.co.uk.

2. Who can buy from us

Our products are for adults. You must be 18 or over to place an order. These terms apply to consumers buying for personal use, not for resale.

3. Our products

Our products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.

• Always read the label and follow the directions for use. Do not exceed the recommended daily amount.
• If you are pregnant, breastfeeding, taking medication, have a medical condition, or are unsure whether a product is right for you, please speak to your doctor or pharmacist before using it.
• Keep out of reach of children.

Product images are for illustration. Packaging may vary slightly. The ingredients, directions and warnings on the product label take priority over the information on our website.

4. Placing an order

When you place an order, you are making an offer to buy. We will email you to confirm we have received it, but your order is only accepted when we email to confirm it has been dispatched. That is when our contract with you begins.

We may decline an order, for example if a product is out of stock, we cannot deliver to your address, or there is an error in the price or description. If we decline your order after taking payment, we will refund you in full.

5. Prices and payment

Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown at checkout before you pay.

We take care to make sure our prices are correct. If we discover a pricing error after you have ordered, we will contact you. You can choose to go ahead at the correct price or cancel for a full refund.

Payment is taken when you place your order. Payments are processed securely by our payment providers.

6. Subscriptions

If you choose a subscription, we will send you your chosen product at the frequency you select and charge your payment method automatically before each delivery, until you cancel.

• You can cancel at any time before your next payment is taken, through your account or by emailing us. There is no minimum term and no cancellation fee.
• If we change the price of your subscription, we will tell you at least 14 days before the new price applies, and you can cancel before then without charge.
• If a payment fails, we may pause your subscription until it is resolved.

7. Delivery

We will deliver to the address you give us at checkout. Delivery times and charges are shown at checkout and in our Shipping Policy. Delivery times are estimates, and we are not responsible for delays caused by events outside our control (see section 11).

The products are your responsibility once they have been delivered to your address or collected by you. If your order is lost in transit, please contact us and we will arrange a replacement or refund.

8. Cancellations, returns and refunds

Your rights to cancel, return products and receive a refund are explained in our Returns and Refunds Policy, which forms part of these terms. In summary, you can cancel within 14 days of receiving your order if the product is unopened with its seal intact, and you are always entitled to a remedy if a product is faulty, damaged or not as described.

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to the products, including the right to receive products that are as described, of satisfactory quality and fit for purpose.

We only supply products for personal use. We are not liable to you for any loss of profit, loss of business or business interruption.

10. Our website and content

All content on this website, including text, images, logos and the BoldBilly name, belongs to us or our licensors. You may not copy or use it for commercial purposes without our permission.

If you post a review or other content on our website, you confirm it is your honest opinion and does not break any law. You give us permission to display it on our website and in our marketing. We may remove content that we consider inappropriate.

11. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as supplier or carrier problems, extreme weather or industrial action. If this happens, we will let you know and do what we can to minimise the delay. If the delay is significant, you can cancel and receive a refund for any products you have paid for but not received.

12. Your personal information

We will only use your personal information as set out in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on our website when you place it. For subscriptions, we will tell you about any significant changes before they apply to your next delivery.

14. Complaints and disputes

If you have a problem, please contact us at chris@boldbilly.co.uk and we will do our best to resolve it quickly.

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

15. Contact us

BoldBilly Ltd
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: chris@boldbilly.co.uk